Frequently Asked Questions
Everything you need to know about AI consulting, our approach, pricing, and what to expect working with Web Twenty Technologies.
What exactly does Web Twenty Technologies do?
We help businesses integrate AI and automation into their operations to drive measurable results. Our services span five pillars: Process Optimization, Business Automation, Technology Integration, Innovation Strategy, and Continuous Optimization. We bring 20+ years of Fortune 500 experience to businesses of every size — at competitive pricing.
Who are your typical clients?
We work with small businesses, mid-market companies, and enterprises across industries including professional services, financial services, healthcare, technology, manufacturing, and retail. Our sweet spot is businesses with 10-500 employees that are ready to leverage AI but need strategic guidance on where to start and how to execute.
How much does AI consulting cost?
Every engagement is different, but we believe Fortune 500 expertise shouldn't require a Fortune 500 budget. Our engagements start with a free AI readiness assessment, and we offer flexible pricing models including project-based, retainer, and advisory arrangements. We'll give you a clear, transparent proposal before any commitment.
What is an AI readiness assessment?
Our free AI readiness assessment is a 30-minute consultation where we evaluate your current processes, technology stack, and business goals. You'll walk away with a clear picture of where AI can have the biggest impact on your business and a prioritized roadmap for getting started. Zero obligation, real value.
How long does a typical engagement take?
It depends on scope, but most businesses see initial results within 30-60 days. Quick wins (like automating a manual process or implementing an AI tool) can be delivered in weeks. Larger transformation initiatives typically follow a phased approach over 3-9 months, with value delivered incrementally at each phase.
Do you build custom AI solutions or implement existing tools?
Both. We evaluate your needs and recommend the right approach. Often, existing AI tools and platforms can solve 80% of business needs without custom development. When custom solutions are needed, we build them. The key is matching the solution to the problem — not selling technology for technology's sake.
What industries do you serve?
We serve businesses across all industries. Our methodology is industry-agnostic — it examines how businesses design processes, what they automate, how they deploy technology, where they innovate, and how they optimize. That said, we have deep experience in professional services, financial services, technology, healthcare, and retail.
What makes Web Twenty different from other AI consultants?
Three things: (1) We have 20+ years of actual Fortune 500 implementation experience — not just strategy, but building and deploying solutions at scale. (2) We're founder-led, meaning you work with senior leadership, not junior associates. (3) We measure everything and tie our success to outcomes, not hours billed.
Do you work with businesses outside of New York?
Yes. While we're based in the New York metropolitan area, we work with businesses nationwide and internationally. Most of our engagements involve a mix of remote collaboration and on-site work as needed.
Is my business too small for AI consulting?
Probably not. AI tools have become accessible and affordable for businesses of virtually every size. A 5-person company can benefit from AI-powered automation just as much as a 5,000-person enterprise — the use cases are just different. Our free assessment will help you determine if the ROI makes sense for your specific situation.
What if AI doesn't work for my business?
That's why we start with an assessment, not an implementation. If AI isn't the right solution for your situation, we'll tell you. We've saved clients money by recommending process improvements or simpler automation instead of AI when that's the better fit. Our goal is results, not selling AI for its own sake.
How do you measure success?
We define success metrics before every engagement starts. These typically include cost savings, time savings, revenue impact, error reduction, customer satisfaction improvements, and other KPIs specific to your goals. We establish baselines, track progress continuously, and report on outcomes — not activities.
What's the first step to working with you?
Book a free AI readiness assessment. It's a 30-minute call where we learn about your business, identify high-impact AI opportunities, and give you a prioritized roadmap. No sales pitch, no obligation — just practical insights you can act on whether or not you work with us.
Do you provide ongoing support after implementation?
Yes. AI implementations need ongoing optimization, monitoring, and refinement. We offer flexible support arrangements including advisory retainers, managed services, and training programs to ensure your AI investments continue delivering value long after the initial implementation.
Still Have Questions?
Book a free AI readiness assessment and we'll answer every question about how AI can work for your specific business.
Get Your Free Assessment30-minute call. Zero obligation. Real value.